Return and Refund Policy


Last Updated: May 22, 2018

We make ordering personalized tissue paper easy, fast and letter-perfect -- we guarantee it! We inspect every item for quality and accuracy before it ships to you.

We guarantee our custom products to be free of manufacturing errors or product defects that are within industry standards. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, quality, and names/logos carefully. You are welcome to email us at support@keepsakeboxusa.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.

NOTE: keepsaketissue.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

During our busy holiday season, we try our best to guarantee your order will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect https://keepsaketissue.com/ or any of our carriers.

Thank you for understanding.

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